Terms and Conditions (Terms of Use)

Last Updated: July 16, 2026

Welcome to Business Travel Professionals (“BTP,” “we,” “us,” or “our”) operating the businesstravelprofessionals.com website (the “Service”). These Terms and Conditions govern your use of our Service and outline your rights and obligations when engaging us for travel consultancy and booking services. By utilizing our Service, you agree to be bound by these Terms.

1. BTP’s Role as Service Agent

Agency Disclosure: BTP acts solely as a travel consultant and booking agent on your behalf to secure travel arrangements. We do not own, manage, or operate any airline, hotel, or transportation service.

  • When we make a booking for you, you are entering into a contract with the relevant third-party supplier (e.g., the airline or credit card program) subject to their own terms and conditions, refund policies, and liability limitations.
  • BTP is not responsible for any act, error, omission, or negligence of any third-party supplier or for any injury, loss, damage, or delay caused by the supplier.

2. Third-Party Bookings (GDS and Private Fares)

We specialize in sourcing discounted airfares utilizing industry channels and proprietary methods, which are often our primary source for securing discounted tickets.

A. Global Distribution Systems (GDS)

BTP uses authorized Global Distribution Systems (GDS) to access, search, and book published and unpublished airline inventory. The availability and pricing displayed through the GDS are subject to change by the respective airline until the ticket is paid for and issued.

B. Privately Sourced Fares and Proprietary Pricing

We may source tickets through special contracts, consolidated pricing, or other advanced travel industry booking methods, including industry-specific routing strategies and private consolidator agreements. These fares are confidential and may be subject to additional restrictions (e.g., ticket issuance deadlines, non-transferability, non-refundable status) that are stricter than published fares. By accepting a privately sourced fare, you agree to abide by all associated restrictions.

C. Payment for Privately Sourced Fares

For tickets sourced through GDS and consolidator fares, the payment process will vary depending on the issuing partner (airline or consolidator):

  • Upon booking confirmation, the ticket cost will be processed and charged by the airline or consolidator, while BTP will process the separate service fee.
  • Upon booking confirmation, BTP may process the full fare amount (full ticket cost + service fee can only be accepted as Bank Transfer/wire/ACH and PayPal only; no debit/credit card payments are accepted) on behalf of the client and the issuing partner.
  • We accept payment for consulting services and ticket costs via Credit Card, Wire Transfer, ACH, and PayPal.

The specific service fee for revenue tickets will be communicated and agreed upon before booking.

3. Consultancy Service and Processing Fees

Our service involves leveraging our professional expertise, global distribution networks, and loyalty program knowledge to search for, coordinate, and book custom flight itineraries.

A. Revenue Tickets

Our custom routing and processing fees for cash-based revenue tickets are determined by several operational factors. These include the overall complexity of the flight itinerary, booking urgency, current retail market rates, and the level of personalization required. Baseline professional service fees are structured as follows:

  • Economy and Premium Economy class bookings: no less than $30 USD per ticket.
  • Business and First class bookings: no less than $100 USD per ticket.

B. Award Travel Consultancy

Our award travel service involves using specialized search strategies to locate, coordinate, and secure flight bookings using the client’s eligible credit card reward points and airline loyalty miles. Fees are structured per person, per itinerary, and are charged only upon successful issuance of the reward ticket. Once issued by the carrier, these fees are non-refundable:

  • Business and First Class Tickets: $400 USD
  • Premium Economy Tickets: $300 USD
  • Economy Class Tickets: $200 USD

C. Service Guarantee (Award Tickets Only)

If BTP is unable to successfully secure and issue a confirmed reward flight ticket on your behalf, no service fee will be charged to you. Our fee is strictly contingent upon our success in booking the reward flight.

4. Changes, Cancellations, and Refunds

All changes, cancellations, and refund eligibility for flight tickets are strictly governed by the Rules, Terms, and Fare Conditions of the Issuing Airline and/or the Negotiated Fare Contract.

  • BTP Service Fees are non-refundable once the ticket (reward or revenue) is issued and confirmed.
  • Any cancellation or change requests made after ticketing may incur penalties from the airline and/or an additional service fee from BTP for processing the change.

5. Client Obligations

The Client agrees to:

  • Provide accurate and complete personal identification and loyalty program information necessary for booking.
  • Ensure they have sufficient points/miles in their account at the time of booking.
  • Independently verify all itinerary details, including flight times and dates, prior to travel.
  • Obtain all necessary travel documents (passports, visas, etc.) and travel insurance for their trip.

6. Limitation of Liability

BTP’s liability for any claim arising from or related to the services provided shall not exceed the amount of the BTP service fee paid by the client for the specific booking in question. BTP shall not be liable for any indirect, incidental, punitive, or consequential damages.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

8. Contact Information

If you have any questions about these Terms, please contact us:


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